Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Friendly staff
Great central location
Unkempt rooms
Noise from school groups
7.4/10
Very good
Rooms
7.5
Location
8.7
Service
7.0
Dining
6.8
Guest reviews
7.4/10
based on 13 reviews
8.3
8.3/10 based on 9084 reviews
Maureen
United Kingdom,
April
2024
6.6/10
The hotel is conveniently located close to public transportation stops, but there isn't much nearby for evening entertainment. The rooms, although decently sized, were a bit unkempt due to other travelers not cleaning up. The service was a mix of friendly and helpful with a few exceptions. The dining options were average, offering limited choices for non-meat eaters. The location, with proximity to the train and subway station, is convenient for sightseeing around Berlin.
Rooms
6.0
The rooms were comfortably sized with curtains on the lower bunks.
Service
7.0
The service was mostly friendly, helpful, and accommodating, but there were a few instances where it was not so friendly.
Location
8.0
The location is fabulous, right next to the zoo and train/bus station, making it easy to explore Berlin.
Dining
5.0
The dining experience was average with limited choices, especially for non-meat eaters.
Facilities
7.0
Jonathan
United States,
April
2024
6.8/10
The hotel is located in a really nice wing of a larger hotel with rooftop access, offering comfortable rooms with full kitchen access, a dryer, and a laundromat. However, the rooms can be unkempt due to other travelers not cleaning up after themselves, prompting the need for a room switch after an uncomfortable stay.
Rooms
7.0
The rooms were very unkempt from other travelers not cleaning up after themselves, but they are comfortable and well-equipped with full kitchen access, a dryer, and a laundromat.
Service
6.0
The service was a bit mixed with some loud and confusing encounters, but I appreciated the manager's assistance. Tours and ticket assistance were available.
Location
8.0
The location is pretty central, close to Zoological Garden station, making it easily accessible by various transportation modes like S-Bahn, regional trains, and buses. The neighborhood is vibrant, but can get noisy with groups of teenagers hanging around.
Dining
7.0
The dining experience was good overall, although having warm food available would enhance it further. Breakfast was satisfactory for fueling up before exploring the city.
Facilities
6.0
The hotel offers convenient facilities like a good bar, but cleanliness, especially in bathrooms, could be improved.
Friendly staff
Unkempt rooms
Karen
United Kingdom,
February
2024
8.0/10
The hostel was a hidden gem in a great location, very close to main shopping street and right next to the train station. The rooms, although larger than expected and spotlessly clean, lacked space for a triple. The service was exceptional, with extremely friendly and helpful staff. The multitude of transport options and nearby attractions made the location superb. The dining options were mainly breads and starches, but the facilities were convenient and enjoyable.
Rooms
8.0
The room was much bigger than it looked in the photos and super clean and comfortable, although a bit small for a triple.
Service
9.0
The staff were extremely friendly and helpful, dealing with queries graciously.
Location
9.0
The location was fantastic with multiple modes of public transport nearby, a variety of food options, and a supermarket at the station.
Dining
6.0
The dining choices consisted mainly of breads and other starches.
Facilities
8.0
The hostel had convenient facilities for a pleasant stay.
Great location
Limited dining options
Philip
United States,
January
2024
7.6/10
The hotel had a bit of a challenging location, separated in a 6-person room, but it was just perfect being right at the S and U Bahn station. The rooms, although a little tight for 3 people, were comfortable and very cool with the air conditioning. The service, while not very fluent in English, was helpful with check-in and check-out, and with other questions of mine. The dining experience was also really good with a full continental spread, worth the money. The facilities were modern and convenient with USB ports on the wall.
Rooms
7.0
The rooms were comfortable and very cool with the air conditioning.
Service
6.0
The service was helpful with check-in and check-out, and with other questions, although not very fluent in English.
Location
8.0
The hotel was separated in a 6-person room but being right at the S and U Bahn station made it perfect.
Dining
8.0
The dining experience was really good with a full continental spread, worth the money.
Facilities
9.0
The facilities were modern and convenient with USB ports on the wall.
Eric
United States,
January
2024
8.6/10
I was thrilled with the location of the hotel, situated between the most important sightseeing places on both the east and west sides of the city. The staff was exceptionally friendly and helpful, making access to all areas in the city and various nearby attractions very convenient. However, the lack of a variety of bars near the hotel was a bit disappointing. Overall, the location and service were superb.
Rooms
9.0
The rooms, which consisted of two sleeping areas with a corridor and bathroom in between, were neat and clean with a nice view. I found them to be cleaned throughout my stay.
Service
9.0
The service was top-notch, with the staff being extremely friendly and accommodating. They made my stay extra comfortable and enjoyable.
Location
10.0
The hotel's location was superb, with easy access to public transportation, including a short walk to the U and S-Bahn station. It was perfect for a Berlin city trip, with historical and sightseeing attractions close by.
Dining
8.0
The dining experience was quite good, providing a rich and varied assortment of food. However, there wasn't much variety offered, which could be improved for a better dining experience.
Facilities
7.0
The facilities at the hotel were satisfactory, offering what I needed for a comfortable stay. However, I felt that a few more amenities would have enhanced the overall experience.
Frances
United Kingdom,
January
2024
7.4/10
The hotel offers pleasant views from the small rooms with limited storage space. The staff is friendly, although a bit demanding during check-in. The location is extremely convenient, close to public transport and shopping but subject to local challenges. The dining experience could have been better with more variety. Overall, the price is reasonable for the value provided.
Rooms
7.0
The rooms, while too small with limited storage space, offer a pleasant view and clean bathrooms.
Service
8.0
The staff is friendly and accommodating, though check-in can feel a bit formal.
Location
8.0
The hotel is convenient, close to public transport and shops, but local challenges may impact the experience.
Dining
7.0
The dining experience, while decent, could be enhanced with more varied options.
Facilities
7.0
The hotel provides basic facilities that meet the needs of a short stay.
Marie
United States,
October
2023
7.0/10
I stayed at the hotel in a great location, close to convenient public transport. The rooms were a bit tight for three people, but the top terrace was a nice touch. The service was okay, but there were some strange incidents. Dining offered good value, but the Indonesian dishes could be improved. Overall, a spot-on central location with some minor room and service issues.
Rooms
6.0
My room was situated in a side wing of the hotel on level 4, and it was a little too tight for 3 people.
Service
5.0
The service was a bit strange at times, with staff entering the room without knocking in the middle of the night. Could improve in dealing with situations and customer service.
Location
9.0
The location was absolutely spot on, with easy access to public transport and next to ZOO Bahnhof at Zoologischer Garten.
Dining
7.0
The dining experience was really good for its cost, but the Indonesian dishes were not as great as expected.
Facilities
8.0
The hotel had a nice top terrace and helpful staff, providing a comfortable stay.
Patrick
United Kingdom,
September
2023
8.4/10
The hotel offers comfortable and modern rooms that are enjoyable for backpackers. The rooms are nice, clean, and bigger than many other hotels in Berlin city center. The location is excellent, near important public transportation, making it easy to explore the city. Dining is good, although slightly overpriced. The service staff is kind and always smiling. The hotel is perfect for a comfortable and affordable stay in a great location.
Rooms
9.0
The rooms were nice, clean, and larger than other hotels I've stayed in Berlin city center.
Service
8.0
The service staff was very kind and always had a smile on their face.
Location
10.0
The hotel is perfectly situated, just a 3-minute walk from a major public transportation hub, providing easy access to any part of Berlin within 30 minutes.
Dining
7.0
The dining experience was nice, although slightly overpriced.
Facilities
8.0
The hotel facilities were adequate for a comfortable stay.
Darren
United Kingdom,
September
2023
8.0/10
The hotel is in a perfect location, close to everything you need for a great stay. The rooms are spacious and clean, perfect for a family of 5. The service was friendly overall, but there were issues with stress at checkout. The location is excellent for exploring Berlin, near major attractions and public transport. The dining experience was good, especially for the price. Overall, a budget-friendly option with great value for money.
Rooms
9.0
The rooms in the side wing were super clean and tidy, with plenty of space for a family of 5.
Service
7.0
While the service was generally friendly, there were moments of being overwhelmed and stressed at checkout.
Location
9.0
The hotel is right near a major train station, making it easy to get around Berlin and explore various areas.
Dining
7.0
The dining experience was good for the price paid in advance, offering traditional dishes and decent variety.
Facilities
8.0
The facilities were basic but functional, meeting essential needs for a comfortable stay.
Justin
United States,
August
2023
7.4/10
The hotel is conveniently located near multiple public transport options, making it easy to explore Berlin. The rooms were clean and met our expectations, but ventilation could be improved as they started to smell after some time. The service was generally polite and accommodating, with standout staff like Izza, although there were instances of inconsistent attention. The dining experience offers a variety of options but has shown a decline over the years. The hotel provides spacious facilities including a bar, coffee terrace, and rooftop terrace.
Rooms
7.0
The rooms were clean and according to our expectations but lacked sufficient ventilation.
Service
8.0
The staff was extremely polite and accommodating, especially Izza, but there were occasional lapses in service quality.
Location
8.0
The hotel is conveniently located near various public transport options, which is great for exploring Berlin, but it's not right in the city center.
Dining
6.0
The dining experience was satisfactory, but there has been a decline in quality over time.
Facilities
8.0
The hotel offers spacious facilities including a bar, coffee terrace, and rooftop terrace.
Percy
United Kingdom,
July
2023
7.2/10
I was pleasantly surprised by how nice and spacious the rooms were, making my stay very comfortable. However, the inability to open windows made it feel a bit claustrophobic, even though the room was cozy and well-heated. The service was a mix of not being interested in helping at all but still maintaining cleanliness. The location was superb for hopping off public transport and exploring nearby attractions. The dining options were limited, but the breakfast provided a good selection of items. Overall, a good hotel for students and backpackers, although a bit pricey.
Rooms
8.0
The rooms were very spacious and comfortable.
Service
6.0
The service was a mix of being nice and clean, but lacking in assistance.
Location
9.0
The location was superb for sightseeing and accessing public transport easily.
Dining
7.0
The dining experience offered a nice selection of breakfast items.
Facilities
6.0
The facilities were basic but functional.
Bill
United States,
May
2023
6.6/10
My stay at the hotel had its positives and negatives. The location was very convenient, making it easy to access all areas in the city. However, the service was lacking in privacy and professionalism as there were instances of staff entering the room without warning. The dining experience was satisfactory but could use improvements in the variety of breakfast options available.
Rooms
7.0
The rooms were a bit small and the bedding was not ideal for everyone's comfort.
Service
5.0
The service had its drawbacks with staff entering the room without knocking, disrupting our rest.
Location
8.0
The location was excellent, just a short walk from the main station and near many attractions.
Dining
6.0
The dining options were decent but could benefit from a wider selection, especially for breakfast.
Facilities
7.0
The facilities were sufficient for a comfortable stay.
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